Complaints about RTOs training and assessment services are the most common complaints received by the VET regulators. Providing students with suitable educational support services, will help your RTO to improve completion rates, client satisfaction, compliance, and enhance your RTO’s reputation.
To maximise the chance of a student successfully completing their training, your RTO needs to identify any support individual learners need, provide access to the required support throughout their training, and systematically monitor students’ academic progress throughout the duration of the course.
This webinar has been designed to provide you with evidence-based techniques used to successfully support maximise learning outcomes and maintain high training and assessment standards. Samples of LLN support, additional tutorials including online tutorial support, and other mechanisms, will be presented.
Understand compliance requirements under the Standards for RTOs for students support and progression.
Identify techniques to assess students’ individual needs
Analyse critical information about the course structure to be shared with potential students
Identify techniques to monitor students’ progress
Review and update techniques to assess learners needs within four weeks
Update information about course entry requirements within two weeks
Create a system to monitor students’ progress within four weeks
Review and update (if required) complaints and appeals processes within a week
Improve students completion rates by 20%
Reduce non-compliances against clauses 1.7, 5.4, and standard 6 to zero
Improve students satisfaction levels by 20%
Reduce students’ complaints by 20%
The webinar was excellent, and so was the level of detail in the information you provided. Thank you so much for your generosity in both time and resources you shared. Fabulous!
This was a very well organized and well-presented learning session. Javier was great, showed great patience and answered all questions timely and clearly.
I really appreciated the resource documentation and how the presenter went through each of those documents and how to utilise them
Informative, clear discussion which allowed questioning
I found the webinar extremely helpful. Javier did an amazing job answering questions and explaining each step.
Thank you for the very informative session. I look forward to registering for sessions like this in the near future.
The resources provided were very practical and are going to be extremely useful as I prepare for my re-registration audit. Thanks for running such a valuable webinar.
Javier is an excellent presenter who knows his subject matter and how to present it so that everyone can understand. Because this particular topic is complex additional time was required. Javier did something that does not happen very often - he asked if participants could stay on longer and he didn't rush through the final points of the session. I have found that every interaction with Insources has been professional, informative and completely relevant to my work. Thank you
Excellent. Will highly recommend.